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How to STOP using Metrics As a Weapon and Motivate VALUE!
we will receive coaching on selling more product or NOT selling product and ending the call fast. There are days when our agents feel so worthless, because we could be trained and ... according to the training of support of one metric, while not delivering to the other.. We try to ask if speed and selling is important, what is the performance expectation, but the ...
http://hfcn.blogspot.com/feeds/1059110898227938197/comments/default
Added: 2010-09-02 01:24:12 score: 4.39

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