Business Management :: Customer Service

I use my experience in sales, management, the nonprofit sector and as a customer to provide information to businesses to help them improve their customer service.

A business professional calling out the good and bad of business management and customer service

Teaching business people how to stay in touch with customers through greeting cards and postcards and how the Law of Attraction will help build loyalty and customer evangelists

Information and articles related to customer feedback management and customer satisfaction.

TouchPoints is dedicated to Amazing Customer Expereinces (ACEs), the principles behind them, and the effect that good and bad experiences have on customers, employees, growth, and profits.

Online customer relationship management (CRM) advisory blog delivering advice, best practice and information you need to maximize the results from your CRM projects.

Customer service perspectives of a seasoned consultant with a passion for Moments of Truth and bringing the customer inside the organization.